Shipping policy

Last updated: June 12, 2026

How we handle shipping for purchases made from Sensophore LLC (“Sensophore,” “we,” “us,” or “our”). If anything here is unclear, don't hesitate to get in touch with us via the Contact page or email at contacts@sensophore.com.


Shipping

Processing Times

  • Order processing: 1–2 business days (Mon–Fri, excluding U.S. holidays).

  • Orders placed after 12:00 PM PT may begin processing the next business day.

  • If an item is a pre-order or back-order, the estimated ship date will be shown at checkout and in your confirmation email.

Domestic (USA) Delivery

  • Standard: typically 3–7 business days after dispatch.

  • Expedited (if offered): faster options shown at checkout.

  • Delivery windows are estimates provided by carriers and may vary due to weather, peak season volume, or other factors beyond our control.

International Delivery

  • We may offer international shipping to select regions; availability and rates appear at checkout.

  • Duties/Taxes: Unless stated otherwise, international orders are shipped DDU (duties unpaid). Local duties, taxes, and clearance fees are the customer’s responsibility.

  • Customs inspections can cause delays. We are not responsible for customs decisions or extended processing times.


Tracking & Confirmation

  • A shipping confirmation with tracking is sent when your order ships.

  • If tracking shows “Delivered” but you can’t locate the package, please check with the carrier, neighbors/building staff, and then contact us within 7 days.

Address Changes

  • We can attempt to update addresses before fulfillment. Once an order is packed or shipped, changes are not guaranteed.

  • Orders returned due to an incorrect or incomplete address may incur reshipment fees.

Delivery Issues: Lost/Damaged/Wrong Item

  • Damaged on arrival or incorrect items: contact us within 7 days of delivery with your order number and clear photos of the item(s) and packaging.

  • Lost shipments: if the carrier confirms loss, we will arrange a replacement or refund, depending on availability.

  • We may require a signed affidavit for lost-package claims.

PO Boxes, APO/FPO & Forwarders

  • Shipping to PO Boxes and APO/FPO may be available subject to availability, you can confirm on the checkout page.

  • Orders shipped to freight forwarders or third-party handlers are at your own risk; we are not responsible for items after they reach the forwarding address.

Split Shipments

  • To expedite delivery, items may ship separately at no additional cost. You’ll receive tracking for each parcel.