Privacy Policy

Last updated: September 18, 2025

This Privacy Policy explains how Sensophore LLC (“Sensophore,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, make a purchase, subscribe, contact us, or otherwise interact with our services (collectively, the “Services”). By using the Services, you agree to the practices described here.

If you do not agree, please do not use the Services.


1) Who We Are

Controller: Sensophore LLC, Fremont, California, USA
 Contact: Use the Contact page on our site or email contacts@sensophore.com

2) Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”). The categories we may collect include:

  • Identifiers: name, email address, billing/shipping address, phone number, account credentials.

  • Commercial information: products viewed, cart activity, purchase history, subscription details, promo redemptions.

  • Payment information: last 4 digits, card brand, tokenized payment ID (processed by our payment processors; we do not store full card numbers).

  • Internet / network activity: IP address, device/browser information, pages viewed, referring/exit pages, timestamps, cookies, pixels, SDKs, beacons.

  • Approximate location data: derived from IP address or shipping information.

  • User content: product reviews, survey responses, messages to support, social handles you share.

  • Marketing preferences: opt-ins/opt-outs for email/SMS.

  • Inferences: preferences or interests derived from other data (e.g., product affinities).

Sensitive Personal Information: We do not intentionally collect sensitive categories such as precise geolocation, government IDs, or health data. Please do not submit these to us.

Sources:

  • Directly from you (site forms, checkout, account, customer service, SMS/email sign-ups).

  • Automatically via cookies/pixels/scripts/SDKs when you use the Services.

  • From service providers and partners (payment, analytics, advertising, shipping, fraud-prevention).

  • From publicly available sources where permitted.


3) How We Use Information

We use Personal Information to:

  • Provide and operate the Services, including order processing, shipping, returns, and account management.

  • Customer support and communications (order updates, service messages, product notices).

  • Subscriptions & auto-renewals, including recurring billing and account changes you request.

  • Personalize site content and product recommendations.

  • Marketing & advertising, including email/SMS with your consent where required, and interest-based advertising across our site and others.

  • Analytics & improvement of site performance, UX, security, and new product development.

  • Fraud prevention, security, and legal compliance.

Lawful Bases (EEA/UK only): performance of a contract (orders/subscriptions), consent (marketing cookies/SMS/email where required), legitimate interests (site security, analytics, basic personalization), and legal obligations (tax, accounting).


4) Cookies & Tracking Technologies

We use first- and third-party cookies, pixels, tags, and similar technologies to:

  • Keep you logged in, remember cart contents, and enable site features.

  • Measure traffic, performance, and improve the Services.

  • Deliver and measure advertising (including retargeting).

Your choices: Manage cookies in your browser settings and through our on-site cookie banner (where available). You can opt out of interest-based advertising via platform tools (e.g., Google Ad Settings) and industry pages like the DAA (aboutads.info/choices) or NAI (optout.networkadvertising.org). Opting out does not stop all ads—only those tailored to your interests.

Do Not Track: We currently do not respond to browser DNT signals.


5) How We Share Information

We do not sell your Personal Information for money. We may disclose or “share” (as defined under certain state laws) limited data with:

  • Service providers / processors: payment and fraud prevention, hosting, analytics, shipping/fulfillment, customer support, communications, and marketing platforms.

  • Advertising and analytics partners: to measure performance and deliver interest-based ads.

  • Business transfers: as part of a merger, acquisition, financing, or sale of assets.

  • Legal and safety: to comply with law, enforce our Terms, protect rights, property, or safety.

We require service providers to use Personal Information only to perform services for us and to protect it.






6) Retention

We retain Personal Information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by category (e.g., order records retained per tax/accounting laws).


7) Security

We use administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission or storage is completely secure.


8) Your Choices & Rights

Email & SMS Marketing

  • Email: unsubscribe using the link in marketing emails.

  • SMS: reply STOP to opt out and HELP for help. Message/data rates may apply.

Cookies & Ads

Use the cookie banner (where available), browser settings, and industry opt-outs to adjust preferences.

Access, Correction, Deletion & Other Rights

Depending on your location, you may have rights to request:

  • Access/portability of your data;

  • Correction of inaccurate data;

  • Deletion;

  • Restrict/opt out of certain processing, including “sharing” for cross-context behavioral advertising;

  • Withdraw consent (where processing is based on consent).


9) Regional Privacy Rights

Depending on your place of residence, you may have certain privacy rights under applicable laws (for example, rights to access, correct, delete, or port your data; to opt out of targeted advertising or the sale/sharing of personal information; to limit use of sensitive data; and to be free from discrimination for exercising these rights). We will honor your rights as required by the laws that apply to you now and as we expand internationally.

To submit a request or appeal a decision, or to opt out of targeted advertising or sale/sharing where applicable, please contact us via our Contact page or email at contacts@sensophore.com

10) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect Personal Information from children. If you believe a child has provided us information, contact us to request deletion.


11) Third-Party Links & Social Features

Our site may link to third-party websites, services, and social features. Their practices are governed by their privacy policies, not ours. Review those policies before providing information.


12) Subscriptions & Auto-Renewals

If you enroll in a subscription, we process payment information to enable recurring billing at the interval you select until you cancel (see Terms of Service). You can modify or cancel before the next renewal in your account or by contacting support.


13) Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted with a new “Last updated” date. Your continued use of the Services after changes are posted constitutes acceptance.